Refunds & Exchanges

Exchanges:

Items can be returned to us at the customers expensive for an alternative size up to 28 days from the date of the original invoice. All items should be returned to: Nationwide School Uniforms Ltd, Vale Road, Spilsby, Lincolnshire, PE23 5HE. Please ensure that all goods are returned in its original packaging as we reserve the right to refuse any request if we deem that the garments are not fit for resale. All shirts and blouses must be returned in the original packaging supplied.

Please remember to quote your name and original order number, when returning any garments to us so that we can identify your items upon receipt. You may wish to return any items to us by recorded delivery for your own peace of mind.

You will be expected to pay the carriage on any exchanged items where you have indicated that you would like us to post these back to you. To ensure that your exchange request is not delayed once we have received the items that you no longer require, please can you pay the return carriage in advance using the following link:

Pay Exchanged Item Carriage Link

Items can be exchanged in person by presenting them together with proof of purchase at our retail store in Spilsby, or for items purchased for St George's Academy (Sleaford & Ruskington) at the school's on site shop (Sleaford campus).

Refunds:

Items can be returned to us at the customers expense for a refund up to 28 days from date of original invoice. All items should be returned to: Nationwide School Uniforms Ltd, Vale Road, Spilsby, Lincolnshire, PE23 5HE.

Please ensure that all goods are returned in its original packaging as we reserve the right to refuse any request if we deem that the garments are not fit for resale. All shirts and blouses must be returned in the original packaging supplied.

Items damaged in transit:

If an item has been damaged in transit please send a photograph of the defect and email it to [email protected] within 7 days of receipt. If you have had to sign for the parcel and you see that the parcel is damaged, please make sure you notify the delivery driver that the item is damaged. Please ensure that you include your order number, name and contact telephone number in any correspondence. We may need to contact you in order to resolve any claims.

Incorrect items received:

If we have sent you any incorrect items, please notify us immediately on 01790 754522 (telephone) or [email protected] (email) so that we can arrange for any discrepancies to be corrected. Please ensure that all discrepancies are reported to us within 7 days of receipt.

YOUR RIGHT TO CANCEL:

Under the distance selling regulations, if you are a consumer, you have the right to cancel your order for any item purchased on this website, for a full refund of the original goods purchased. Your cancellation rights expire 7 days after receipt of the goods. The Distance Selling Regulations provide further information regarding your cancellation rights. The estimated delivery date of an order will depend upon the season in which it has been placed, however once your order has been shipped, any goods will need to be returned by yourselves, unless where any goods have been deemed to be damaged. Notice of cancellation must be given in writing or via email using the contact information on this website.

Goods returned due to cancellation must be complete with any original packaging and be in a re-saleable condition, i.e. not damaged, stained or used. The customer will bear the cost of returning the goods to Nationwide School Uniforms Ltd. We will issue a full refund for the original goods purchased.

Our terms, cancellation and returns policies do not affect your statutory rights as a consumer. We guarantee your satisfaction. If you are unhappy with your purchase in any way, please contact us and we will do our utmost to arrange a satisfactory outcome for you.